Innovation and Technology Management in Tourism & Hospitality 扫二维码继续学习 二维码时效为半小时

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Let's do a recap on what you have learned in Day 1:

  • how the tourism industry reflects the Experience Economy;
  • how information technology gives grounds for designing and managing tourism experiences;
  • how to apply tourism design within the industry;
  • the development history of design science;
  • the recent changes in data collection and analysis tools in travel and tourism;
  • the impact of systems thinking on customer management in tourism; and
  • how to apply design science in tourism.

Gretzel, U., Fesenmaier, D. R., & O'Leary, J. T. (2006). The Transformation of Consumer Behavior. In D. Buhalis & C. Costa (Eds.), Tourism business frontiers consumers, products and industry (pp. 9-18). Amsterdam Boston: Elsevier Butterworth-Heinemann.

Gunn, C. (1972). Vacationscape: Developing Tourist Areas. Bureau of Business Research, University of Texas at Austin.

Kim, J., & Fesenmaier, D. R. (2015). Measuring emotions in real time: Implications for tourism experience design. Journal of Travel Research, 54(4), 419-429.

Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard business review, 76(4), 97. 


1.ecperience economy:体验经济